Last updated: 3 August 2026
Getting support
Contact Dogs Dost with your booking details and a clear description of the request. Most enquiries are reviewed during business hours, Monday to Saturday.
Cancellations and rescheduling
Once a service is confirmed, availability is reserved. Requests made within the permitted cancellation window may incur a processing charge. Late cancellation or missed-visit charges may apply; the applicable terms should be confirmed at booking.
Replacements first
When an assigned professional becomes unavailable or a service issue can reasonably be corrected, Dogs Dost will first try a suitable replacement, make-up session or reschedule.
When a refund may be considered
Eligible cases may include failure to provide a confirmed service where no replacement can be arranged, documented emergencies, or exceptional events that prevent delivery. Any approved amount is generally based on unused service value.
When refunds may not apply
Examples can include change of mind after the stated window, pet or customer unavailability, incorrect booking information, undisclosed safety concerns, or services already delivered.
Review and escalation
Every request is assessed using booking records and information from the people involved. Escalated decisions are made by Dogs Dost operations in line with the confirmed service terms.